Have you ever heard the saying “Have a good customer experience, tell 5 people or have a bad customer experience, tell 10”?   It is even more important as a small business owner that this is etched in your head every time you or your staff is dealing with a prospect or customer.  We all are left dealing with large corporations that provide poor service because they in some cases are a monopoly or their competitor is the same, such as anyone’s telephone carrier.   It merely becomes the l...
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