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Showing Tag: "customer service" (Show all posts)

Networking , Customer Service, and Community – Providing a Good Combination

Posted by Karen Fischer on Saturday, June 30, 2012, In : Customer Service 
Karen Fischer
When we usually think of networking, we first think it is how to find a way to find a way to get more customers.  When we think of customer service, we think it is about receiving good service at a fair price on time. This story is about how these two somewhat unrelated topics can truly come together, as well as the importance of community for small business owners.


I live in a smaller town outside the Toronto GTA, where we moved to get away from the hustle and bustle from the cit...
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Is Customer Service First and Foremost in Your Mind?

Posted by Karen Fischer on Thursday, June 16, 2011, In : Sales and Channel Practice 
Karen Fischer

Have you ever heard the saying “Have a good customer experience, tell 5 people or have a bad customer experience, tell 10”?   It is even more important as a small business owner that this is etched in your head every time you or your staff is dealing with a prospect or customer.  We all are left dealing with large corporations that provide poor service because they in some cases are a monopoly or their competitor is the same, such as anyone’s telephone carrier.   It merely...
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Our Canada small business blog provides you with articles and small business advice across different areas of your business and in support of our small business consulting and small business coaching practice. 

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 We are located in Durham Region, but can service clients across Canada.  Our local service area includes Oshawa, Whitby, Ajax, Pickering, Markham, Toronto, Richmond Hill, Newmarket, Vaughn, Aurora, Mississauga,  Clarington, Peterborough, Lindsay, Port Perry, Uxbridge, Bowmanville, Brampton, Oakville, Guelph, Barrie, Waterloo, Kitchener and all surrounding areas. Outside our local area, most consulting can be done remotely, but when it cannot , travel and living expenses will be applied as required.

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